Award anticipation – how we?re helping shatter the illusion of family law

The day of the 2014 Sussex Business Awards has arrived and the team are looking forward to the results of the ceremony where we’ll find out if we’ve scooped the prize for Best Customer Service in Sussex.

Our first nomination in this prestigious awards scheme caps another fantastic year for FLP. As finalists, we were asked to shoot a short video outlining why we think we should win. Here’s what the team had to say…

Hi, we’re Family Law Partners and we’re going to to give you an apology this evening and that’s because we’re different. We’re going to shatter your illusion of what a family lawyer is.

You see for us, clients are a real obsession. They definitely come first for us and we’re going to show you a few reasons why.

1. We got rid of internal billing targets because we want to focus on our clients’ needs first
2. Our website is packed with downloadable resources
3. We built a free child maintenance calculator that anyone can use and we’re the first in the country to have a fully interactive online questionnaire for new clients who wish to instruct us
4. We try and encourage clients not to instruct us whenever we can seen a better alternative, and do everything possible to keep things out of court
5. We even give our clients our mobile numbers so they can contact us at any time
6. All our clients have access to a free financial planning meeting as well as a meeting with a counsellor
7. We’ve engaged the services of a retail strategist to help us focus on client care. If that gets out we’ll probably be drummed out of the legal sector!
8. The leading professional directories such as Chambers and Partners and The Legal 500 consistently rank us a top firm in the South East

So, there you have it. Clients come first for Family Law Partners and that’s why we think we should win the award tonight. Fingers crossed!